Policies

SHIPPING

Canada and USA: Our shipping charge covers the cost of shipping the fingerprint or handprint kit from us to you and your finished product from us to you. When you receive your kit you will receive the instructions to mail back your prints for free. For international shipping the cost is $20

PAYMENT

We accept all major credit cards through our website www.ilovesilver.ca at check out. Or if you prefer to pay over the phone, you may call us toll free (855) 732-8990.

REFUNDS & EXCHANGES

Custom items may not be returned, we will work with you to provide a satisfactory and quick solution.

GUARANTEE

All work is guaranteed to be made to the highest quality. All pieces are made of Sterling silver .999 and artificial birthstones.