FAQ

1. Where is IMPRESSIVE jewellery made?

2. What materials do you use to make your jewellery?

3. Will IMPRESSIVE jewellery tarnish?

4. Do you use REAL birthstones?

5. How do I make my own handprints, footprints, pet paw or nose impressions?

6. Once my impressions are ready, how do I submit them?

7. I have an idea for a custom item, can you make it?

8. I need a last-minute gift! Can you rush my order?

9. I bought a Groupon for IMPRESSIVE, now what?

 

Have another Question?  
Contact us anytime at impressive@taraxcasilver.com or toll-free at 1-855-732-8990 during business hours. 

 

1. Where is IMPRESSIVE jewellery made?

All of our custom IMPRESSIVE keepsakes are handcrafted right here in Vancouver, at Taraxca Jewellery on Granville Island. Want to see what we’re working on? You can even visit our workshop during business hours at 1518 Duranleau St.

 

2. What materials do you use to make your jewellery?

Impressive's custom jewellery pieces are made of .999 Fine Silver. All chains and findings/attachments are 0.925 Sterling Silver. We also offer the option of 14K Gold Plating on your silver jewellery item for a small additional cost.

 

3. Will IMPRESSIVE jewellery tarnish?

All silver does tarnish with time, however, due to our 99% silver (versus sterling silver which is 92.5% silver), it tarnishes at a much slower rate and requires less frequent polishing or additional care. To slow the tarnishing process further, we also recommend storing your silver jewellery in an airtight space (such as a jewellery box or sealable plastic bag) with an anti-tarnish strip. 

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4. Do you use REAL birthstones?

In order to keep Impressive's pieces economical, our default birthstone collection are composed of spinel or lab-created corundum. These are extremely durable gemstones with similar properties to the 'real thing'. The main difference is that rather than being mined, these gems are produced in a laboratory. 

This choice of using lab-created spinel or corundum also allows us to craft these pieces using high heat techniques without risking damage to precious and expensive stones. 

If you would like a genuine stone set into your jewellery piece, please email as at impressive@taraxcasilver.com and we can discuss the options for your custom request.

 

5. How do I make my own handprints, footprints, pet paw or nose impressions?

With every order, we provide you with an ‘Impressions Kit’ that includes all the necessary supplies to create your own unique impressions for your custom jewellery.

If you place your order in one of our store locations, you’ll be able to pick up your kit right away. If you’ve placed an order online, please allow approximately 3-5 business days for shipments within Canada, and 7-10 business days for shipments outside of Canada.

For further information about the Impressions Kits and how to use them, contact us at impressive@taraxcasilver.com or 1-855-732-8990.  

 

6. Once my impressions are ready, how do I submit them?

There are three options for submitting your impressions...

Option 1: Photograph or scan your impressions at the largest resolution/quality possible and email them to impressive@taraxcasilver.com (please note, this option is applicable for all impressions except Fingerprint Moulds)

Option 2: Drop off your impressions at Taraxca Jewellery on Granville Island: 1518 Duranleau St. Vancouver, BC

Option 3: Mail your impressions to us using our pre-paid return service by following this link:
Click to Print a Return Label with Canada Post
(Canada Post Return ID Number: PR235199)

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7. I have an idea for a custom item, can you make it?

Usually, we can accommodate custom designs. If you don’t see the shape or layout that you have in mind, submit your idea HERE, or call us toll-free at 1-855-732-8990 to speak with an associate during business hours.

 

8. I need a last-minute gift! Can you rush my order?

If you’re hoping to have your order completed sooner than 1-2 weeks time, please inquire personally by submitting your idea HERE or by calling 1-855-732-8990. If you are able to submit your impressions immediately, usually we can have your piece ready for pick-up in as little as 3 days time if we are given notice, however, we may not be able to accommodate rush orders during our busiest times such as before a major holiday or during a special promotion.

In the case that your gift just can’t be completed quickly enough, we suggest instead purchasing a Gift Certificate and providing your loved one with the opportunity to design exactly the unique keepsake they want!

To purchase a Gift Certificate, click here.

 

9. I bought a Groupon for IMPRESSIVE, now what?

Step 1: After purchasing your Groupon, please redeem at Taraxca Jewellery on Granville Island or Taraxca Jewellery at the Tsawwassen Ferries Quay Market, or use your Groupon Code on our website to place your order. If your Groupon has specified a certain item, it will only be valid on the same item as shown on the Groupon. Please allow 24 hours after purchasing the Groupon for it to become valid on our Website.

Step 2: Once you place your order, you will receive an Impression Kit. Inside this kit you will find all necessary supplies to create your own unique handprint, footprint, or pawprint impressions. Once you've created your impressions, photograph or scan them at the highest resolution/quality and submit to: impressive@taraxcasilver.com

Step 3: Your personalized jewellery item will be handcrafted using your impressions, and will be ready within 2 weeks of your impressions being received!

Other Details:

- Groupon purchases include the personalized jewellery item, as well as the Impressions Kit to create your own handprint or footprint images, which are then recreated on the item.

- Material: 0.999 Fine Silver Personalized Pendant/Charm, 0.925 Sterling Silver Findings/Chain

- One voucher can be used per purchase, and can not be combined with other promotions, coupons, or discounts.